TELUS Digital Experience is issuing this press release to comment on trading activity in its subordinate voting shares this week.
About TELUS Digital
TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, creating future-focused digital transformations that stand the test of time. They are the brand behind the brands. The company’s global team members are passionate ambassadors of its client’s products and services and visionary technology experts resolute in their pursuit of elevating their end customer journeys, solving business challenges, mitigating risks, and driving continuous innovation.
The company’s end-to-end, integrated capabilities portfolio includes digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, expertise in computer vision, and front-end digital design and consulting services.
Fuel iXTM is TELUS Digital’s proprietary GenAI engine, which is at the heart of its innovation. It helps enterprises advance their GenAI pilots to working prototypes and production at scale quickly, securely, and responsibly across multiple environments, applications, and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity, and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where it operates worldwide. Guided by Humanity-in-the-loop principles, the company takes a responsible approach to the transformational technologies it develops and deploys by proactively considering and addressing the broader impacts of the work.
Content Moderation in the Spotlight
TELUS Digital is aware of the media coverage widely circulating following a leading social media company’s announcement on January 7, 2025, that it is modifying its third-party fact-checking practice in the US and the discussion it has generated related to content moderation priorities and practices. TELUS Digital does not provide third-party fact-checking services in the US to the company that made this announcement.
The announcement by the leading social media company has stirred up much controversy and discontent among those who use the site and the company’s workers. However, the company’s founder and leader have publicly insisted on moving forward regardless, even as the current President of the United States actively urges them to reconsider.
Because of these events, content moderation has been thrust to the forefront of the public consciousness in a way it hasn’t before. Great content moderation is an invisible art, as carefully curating healthy discussion in a public setting is an invaluable asset.
Over the past several years, numerous leading social media sites have begun to grow far more lenient on their content moderation, and the results speak for themselves: users have become increasingly frustrated with the platforms and fled them in mass exodus. TELUS Digital believes in the value of content moderation, especially in the wake of these public fallouts.
TELUS Digital Services
As part of its overall Trust, Safety, & Security portfolio, TELUS Digital provides a broad spectrum of content moderation services for several clients, primarily in Europe, for content based in Europe, where specific laws govern moderation.
These services include channel and community management, user safety, Know Your Client, and identification verification and fraud detection. More specifically, TELUS Digital moderates content encompassing criminal activity, fraud, deception, abuse, hate, bullying, graphic content, violence, terrorism, and other potentially harmful or illegal content.
In addition to Trust, Safety, and security, TELUS Digital offers diversified services, including Digital Customer Experience (CX), Artificial Intelligence (AI) Data Solutions, and Enterprise Digital and Technology Services.
For a more comprehensive description of the scope and mix of TELUS Digital’s services, please visit telusdigital.com/solutions.
TELUS Digital will report its fourth quarter and full-year 2024 results in February. A scheduling notice announcing the date will be issued publicly in due course.